Free Refund Policy Generator
Generate a Refund & Return Policy for your store or service. Covers eligibility, process, timeframes, and exceptions.
Template only. This tool generates a starting-point document. It is not legal advice. Consult a qualified attorney before using any document for real transactions.
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How to Use Refund Policy Generator
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1
Enter your business details
Fill in your company name and contact email address.
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2
Select your product type
Choose whether you sell physical products, digital products, or services — this determines the default policy language.
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3
Set refund window and method
Enter how many days customers have to request a refund and how you will process it (original payment or store credit).
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4
Download or copy
Click Print / Save PDF or Copy Text, then publish the policy on your website.
Frequently Asked Questions
In many jurisdictions, yes — particularly for consumer sales. In the UK, consumers have a legal right to a 14-day cooling-off period for online purchases. In the EU, similar rights apply under the Consumer Rights Directive. Even where not strictly required, publishing a clear refund policy builds trust and reduces chargebacks.
A return is the physical act of sending a product back. A refund is the return of money. For digital products, there's nothing to physically return — the policy focuses solely on refund eligibility. For physical products, you typically require the item to be returned before processing the refund.
You can, but it may not be legally enforceable in all jurisdictions — especially in the EU and UK, which have consumer protection laws that override contractual terms. You can limit refunds (e.g., only if the product is defective), but a blanket "no refunds ever" policy may expose you to chargebacks and legal challenges.
A chargeback is when a customer disputes a charge with their bank or card issuer. Having a clear, published refund policy that the customer agreed to at checkout helps you fight chargebacks — payment processors use this as evidence. Without it, disputes almost always go in the customer's favour.
Best practice is to have it on a dedicated page (e.g., /refund-policy) and link to it from your checkout page, order confirmation email, and footer. For shorter policies, it can be a section within your Terms & Conditions, but a standalone page is easier for customers to find and reduces disputes.